ZEGIT Tech
Solutions
VoIP Services
ZEGIT Tech Solutions VoIP Services
Modern SIP trunking for businesses of all sizes. Everything you need — no surprise add-ons, no proprietary hardware lock-in.
Connect any SIP phone, softphone, or PBX directly over the internet. No traditional phone lines or proprietary hardware required.
Add local, toll-free, or vanity numbers to your account. Each DID is a separate add-on — order as many as you need.
Send and receive texts from your business number. No separate service needed.
Send and receive faxes digitally. No fax machine or dedicated fax line required.
IVR menus, call queues, ring groups, time conditions, call recording, voicemail-to-email — all standard.
Works with Yealink, Grandstream, Poly, Cisco, Fanvil, Snom, ATAs, softphones, and 3CX.
Month-to-month plans. Scale up or down any time. No cancellation penalties.
Keep your existing numbers. Local and toll-free porting supported.
IP restriction, call limits, and credential security to keep your account safe.
Available on all plans. See the International & AK/HI Rates tab for live per-minute pricing.
Record calls for compliance or training. Add AI transcription, sentiment, and summary add-ons.
Encrypted calling (SRTP/TLS) at no extra charge.
All features available on every plan. Add-ons are per-use — see Pricing tab for rates.
| Feature | Status | Description |
|---|---|---|
| 📞 Calling | ||
| SIP Trunking | ✅ Included | Connect your PBX or IP phones directly over the internet using SIP protocol. No traditional phone lines needed. |
| DID Phone Numbers | ⚙️ Add-on | Local or toll-free inbound numbers. Each DID is ordered separately. At least 1 DID is required to make and receive calls. Setup: $1.00/DID • MRC: $1.50/mo. |
| Inbound & Outbound Calling (Bundled Minutes) | ✅ Included | Each package includes a pool of free minutes shared between inbound and outbound calls. Applies to US 48 states only — Alaska (907) and Hawaii (808) are not included in bundled minutes. Overage rate: $0.020/min per minute, regardless of direction. |
| Toll-Free Inbound | ⚙️ Per-min | Receive calls on a toll-free DID. Rate: $0.032/min. Not included in bundled package minutes. |
| Toll-Free Outbound (from TF DID) | ⚙️ Per-min | Place outbound calls from a toll-free DID. Rate: $0.032/min. Not included in bundled package minutes. |
| Calling Toll-Free Numbers (from local DID) | ✅ Free | Calling 800/888/etc. numbers from your local DID is Free and does not reduce your bundled minutes. |
| E911 | 🚨 Required |
Emergency services (911) dispatch tied to a physical address. E911 is required on at least one DID — no exceptions. E911 is strongly recommended on every active DID. Setup: $1.50/DID • MRC: $1.50/mo per DID. 🚨 Mandatory: Every account must have E911 enabled on at least one DID before service activation. Accounts without any E911-enabled DID will not be provisioned. ⚠️ Highly Recommended: Enable E911 on every active DID. 911 calls will connect from any active US or Canadian number. E911 ensures your physical location is automatically sent to emergency responders (PSAP). Without E911, the call will connect but dispatchers will NOT receive your location automatically — you must verbally provide your name, address, and the location of the emergency. This can be critical in a situation where you cannot speak. PBX & IP Phone users: Federal law (Kari's Law) requires that 911 can be dialed without a prefix. However, many PBX systems also allow dialing 9+911 — both should route correctly. Ensure E911 is enabled on the DID used as outbound caller ID. Every 911 call attempt on a DID without E911 enabled is subject to a $75.00* carrier fee passed through to the customer. *Fee subject to change. Softphone / Mobile app users: As of October 2021, softphones on mobile devices use the native mobile dialer for 911 calls. Not all softphone apps support this — check with your softphone provider. Enabling E911 on your DID ensures proper routing regardless of device. VoIP limitations: VoIP-based 911 depends on power, internet connectivity, and network availability. In a power outage or internet disruption, 911 may be unavailable. Consider a backup method (cell phone) for emergencies. ZEGIT Tech Solutions strongly recommends enabling E911 on every active DID. |
| Number Porting (LNP) | ✅ Available | Transfer your existing local or toll-free number. No service interruption during port. |
| International & AK/HI Calling | ⚙️ On Request | Available on all plans but disabled by default for account security. Contact us to enable. All international routes use Value routing for the lowest available per-minute rates. Alaska (907) and Hawaii (808) are not included in bundled minutes. See the International & AK/HI Rates tab for current pricing. |
| CNAM Caller ID Name Update | ✅ Free | Set the business name that appears on recipients' caller ID displays. |
| CNAM Caller ID Name Lookup | ⚙️ Add-on | Displays the caller's business or personal name on inbound calls by querying the LIDB/CNAM database. Opt-in per DID. Billed at $1.00/100 calls based on monthly usage. Overage: $0.015/call. 💡 Save on CNAM charges: Add frequent callers, employees, and regular contacts to your account's Phonebook in the client portal. Inbound calls from numbers in your phonebook display the saved name automatically — no lookup, no charge. Highly recommended for high-inbound accounts. Test your outbound Caller ID: Dial 1-555-555-0911 from your VoIP line to hear your Caller ID read back. If not correctly configured, calls may not route properly. Note: this number only works on this VoIP network — it is not valid on other phone providers. |
| Directory Assistance (411) | ⚙️ Add-on | Live 411 operator lookup. Rate: $1.99/call. |
| Directory Listing | ⚙️ Add-on | Get your business listed in public phone directories. Rate: $10.00/DID/mo. |
| ⚙️ PBX Features | ||
| IVR / Auto Attendant | ✅ Included | Build automated phone menus so callers self-route (press 1 for sales, 2 for support, etc.). |
| Call Queues | ✅ Included | Hold callers in a queue and distribute to available agents. Set strategy, hold music, and timeout. |
| Ring Groups | ✅ Included | Ring multiple phones simultaneously or in sequence so no call goes unanswered. |
| Call Forwarding | ✅ Included | Forward calls to another number, voicemail, or mobile. Set per time-of-day or condition. |
| Time Conditions | ✅ Included | Route calls differently during business hours vs. after-hours or holidays automatically. |
| Voicemail | ✅ Included | Per-extension voicemail with PIN access and remote retrieval. |
| Voicemail-to-Email | ✅ Included | Receive voicemail messages as audio file attachments in your email inbox. |
| Music on Hold | ⚙️ Add-on | Play custom audio while callers wait on hold. Disabled by default. Upload your own mono WAV or MP3 file (recommended: 8kHz, mono, WAV). Contact us to enable and configure. |
| 🎙️ Recording & AI | ||
| Call Recording | ⚙️ Add-on | Record inbound and/or outbound calls. Stored in your portal. Rate: $0.0045/min. Disabled by default — configurable per DID or per account. Contact us to enable. |
| Call Transcription | ⚙️ Add-on | AI-generated text transcript of recorded calls. Rate: $0.07/min. Disabled by default — configurable per DID. Includes optional sentiment analysis, summary, and redaction add-ons. |
| Transcription Sentiment | ⚙️ Add-on | Analyze caller sentiment from transcribed calls. Requires Transcription. Rate: $0.009/min (requires Transcription). |
| Transcription Summary | ⚙️ Add-on | AI-generated call summary. Requires Transcription. Rate: $0.009/min (requires Transcription). |
| Transcription Redaction | ✅ Free | Auto-redact sensitive data (card numbers, SSNs) from transcripts. Requires Transcription. |
| Voicemail Transcription | ⚙️ Add-on | Convert voicemail audio to text, delivered via email or portal. Rate: $0.07/min. |
| Call Encryption | ✅ Free | SRTP/TLS encrypted calls at no extra charge. |
| 💬 Messaging & Virtual Fax | ||
| SMS — Longcode / Toll-Free | ⚙️ Add-on | Business text messaging from your DID. In & out: $0.0080/msg (in & out). |
| MMS (Longcode) | ⚙️ Add-on | Picture messages from your business number. Rate: $0.025/msg (in & out). |
| Virtual Fax | ⚙️ Add-on | Send/receive faxes digitally. Setup: $1.00/fax # • DID: $2.50/mo • Usage: $0.039/min. |
| 📊 Reporting & Security | ||
| CDR / Call Detail Records | ✅ Included | Full call logs: date, time, duration, cost, caller ID — for every call on your account. |
| IP Restriction | ⚙️ Recommended | Whitelist IPs so only your office or trusted devices can use your SIP credentials. Disabled by default — strongly recommended to enable. Prevents unauthorized use of your SIP credentials. Contact us to configure. |
| Fraud Protection / Call Limits | ✅ Included | Per-account call limits and international restrictions to prevent unauthorized usage. |
| ⚙️ Account Defaults & Configuration | ||
| International Calling | 🔴 Disabled | Disabled by default for account security. Must be requested to enable. Value routing used for all international calls. |
| CNAM Caller ID Name Lookup | 🔴 Disabled | Disabled by default. Opt-in per DID. Billed at $1.00/100 calls based on monthly usage. |
| Call Recording | 🔴 Disabled | Disabled by default. Configurable per DID or per account. |
| Call Transcription | 🔴 Disabled | Disabled by default. Configurable per DID. Includes sentiment, summary, and redaction options. |
| Music on Hold | 🔴 Disabled | Disabled by default. Custom audio upload supported. |
| IP Restriction | 🔴 Disabled | Disabled by default. Strongly recommended. Whitelist your office IP(s) to prevent unauthorized SIP credential use. |
| International Routing | ✅ Value Route | All international calls use Value routing by default for the lowest per-minute rates. Premium routing available on request at higher cost — guarantees Caller ID delivery. |
| Toll-Free Termination Carrier | ✅ American | American carrier set by default. Canadian carrier available as alternative — only one carrier can be active per account at a time. |
| E911 Default Caller ID | ✅ Primary DID | E911 caller ID defaults to the primary DID on your account. A different DID can be specified. E911 activated on primary number unless otherwise requested. Strongly recommended on all active lines. |
| Supported Codecs | ✅ Multiple | G.711U (PCMU), G.729a, G.722, GSM. G.711U recommended for US calls. G.729a for low-bandwidth connections. |
| DTMF Mode | ✅ Auto | Auto-detect by default. RFC2833 (AVT), Inband, and INFO also supported. RFC2833 recommended for most deployments. |
| NAT Support | ✅ Enabled | NAT traversal enabled by default. RTP timeout: 60s. RTP hold timeout: 600s. Max SIP registration expiry: 3600s. |
| SIP Encryption | 🔴 Disabled | Encrypted SIP traffic disabled by default. Can be enabled on request for enhanced security. |
| 🤝 Integrations | ||
| 3CX Phone System | ✅ Compatible | Full SIP trunk compatibility. Recommended partner for full-featured business phone systems. |
| Microsoft Teams Direct Routing | ⚙️ Add-on | PSTN calling inside Microsoft Teams. License: $5.00/license/mo • Setup: $5.00/site. |
| MS Teams Messaging Connector | ⚙️ Add-on | SMS integration for Microsoft Teams. License: $2.50/license/mo • Setup: $5.00/site. |
| Any SIP PBX | ✅ Compatible | Asterisk, FreePBX, FusionPBX, 3CX, Grandstream UCM, and any standard SIP PBX. |
| 📞 Conference Calling | ||
| Conference — Local Dial-In | ⚙️ Add-on | Host multi-party calls. Rate: $0.0095/min/participant. No PBX required. |
| Conference — Toll-Free Dial-In | ⚙️ Add-on | Toll-free conference number. Rate: $0.032/min/participant. |
| Conference Recording | ⚙️ Add-on | Record conference calls. Rate: $0.003/min. |
ZEGIT Tech Solutions VoIP Services works for a wide range of business types.
Replace aging analog PBX with modern VoIP at a fraction of the cost. Keep your existing numbers. IVR, voicemail-to-email, and call routing — all on a month-to-month plan.
Softphone apps and mobile integration keep remote staff connected anywhere. Same extension, call routing, and voicemail whether in-office or working from home.
Call queues, ring groups, CDR reporting, and call recording built in. Route calls to the right agents, monitor performance, and record for compliance or coaching.
Unified numbers and extensions across all locations. Customers call one number and reach the right office. Internal calls between locations over VoIP are free.
Pair with 3CX for CRM click-to-call, screen pops, and call recording. Bundled minutes keep costs predictable and scalable.
Call encryption at no charge, E911 per DID, voicemail-to-email, and IVR for after-hours routing — built for professional and regulated environments.
SMS texting from your business number for appointment reminders and updates. IVR handles after-hours calls and routes to the right department automatically.
Start with minimal cost — no hardware required, no long-term contract. Add DIDs, minutes, and features on demand as your team grows.
No proprietary hardware required. Works with any standards-based SIP device.
| Brand / Type | Models | Notes |
|---|---|---|
| Yealink | T3x, T4x, T5x series | Most popular choice. Easy auto-provision. Recommended for most deployments. |
| Grandstream | GXP21xx, GRP26xx series | Wide model range from budget to executive. GRP series supports Zero-Touch provisioning. |
| Poly (Polycom) | VVX series, Edge E series | Enterprise-grade build. Common in professional environments. |
| Cisco | 6800, 7800, 8800 series | Requires SIP firmware (not SCCP). Ideal for Cisco-familiar IT teams. |
| Fanvil | X series IP phones | Good value for budget-conscious deployments. |
| Snom | D3xx, D7xx series | Strong in professional/enterprise environments. |
| ATA Adapters | Grandstream HT-series | Connect existing analog phones or fax machines to VoIP. Cost-effective migration path. |
| Softphones | Zoiper, MicroSIP, Bria, Linphone | Use your computer or mobile as a phone. No hardware required. |
| 3CX App | iOS, Android, Windows, Mac, Web | Full-featured app with video, chat, and call management. Recommended for remote teams. |
See our 3CX Phone Systems page for full PBX system recommendations.
Packages include a shared pool of free minutes for inbound and outbound calls within the contiguous US (48 states). Alaska and Hawaii are not included in bundled minutes. Unused minutes expire at the end of each billing cycle and do not roll over. All services are prepaid at the start of each billing cycle. All plans are month-to-month. Contact us for custom or term options.
Overage rate: $0.020/min (inbound or outbound) • Alaska, Hawaii & international rates vary — see rates tab
High-volume users, call centers, or businesses with multiple locations — we can build a custom plan to fit your usage and budget.
Get a Custom QuoteSign a term agreement (12, 24, or 36 months) and your monthly package price is guaranteed for the life of your contract — no price increases.
Ask About Terms| Item | Rate |
|---|---|
| Local DID — Setup | $1.00/DID |
| Local DID — Monthly (MRC) | $1.50/mo |
| Toll-Free DID — MRC | From $2.00/mo |
| Toll-Free Inbound — Per Minute | $0.032/min |
| Toll-Free Outbound — Per Minute | $0.032/min |
| Vanity Toll-Free — Setup | $35.00 |
| Vanity Toll-Free — MRC | From $2.00/mo |
| Additional Simultaneous Call Channel (per DID) | $7.99/mo per channel Each DID includes 1 simultaneous call. Add channels for concurrent calling. Max 24 per DID. |
| E911 — Setup (per DID) | $1.50/DID Regulatory recovery fee — passed through at cost. |
| E911 — MRC (per DID) | $1.50/mo per DID (If not enabled: any 911 call attempt may incur a one-time carrier fee passed through to the customer) |
| E911 — 911 Call Fee (no E911 enabled) | $75.00* *Fee is subject to change. Passed through to customer. |
| Item | Rate |
|---|---|
| SMS Longcode / Toll-Free (In & Out) | $0.0080/msg (in & out) |
| MMS Longcode (In & Out) | $0.025/msg (in & out) |
| Item | Rate |
|---|---|
| Virtual Fax Setup | $1.00/fax # |
| Virtual Fax DID (MRC) | $2.50/mo |
| Send / Receive Faxes | $0.039/min |
| Item | Rate |
|---|---|
| Call Recording | $0.0045/min |
| Call Transcription | $0.07/min |
| Transcription Sentiment Analysis | $0.009/min (requires Transcription) |
| Transcription Summary | $0.009/min (requires Transcription) |
| Transcription Redaction | Free (requires Transcription) |
| Voicemail Transcription | $0.07/min |
| Call Encryption | Free |
| Item | Rate |
|---|---|
| Conference — Local Dial-In (per participant/min) | $0.0095/min/participant |
| Conference — Toll-Free Dial-In (per participant/min) | $0.032/min/participant |
| Conference Recording | $0.003/min |
| Item | Rate | |
|---|---|---|
| CNAM Caller ID Name Lookup | $1.00/100 calls Opt-in per DID. Billed monthly based on usage. | |
| CNAM Lookup Overage | $0.015/call Per call beyond included bundle usage. | |
| Verified External Caller ID | Free | Use a phone number from another carrier (AT&T, Spectrum, etc.) as your outbound caller ID. One-time verification call required. We initiate the call to your number, you receive a code, then you call us to complete verification. We will never call you asking for a code. No charge to verify. Usage charges apply when placing calls on our network. Once verified, the number can be used as your outbound CID on any subaccount or device. |
| Virtual PRI — Unlimited Inbound SIP Trunk | ||
| Virtual PRI Channels | $25.00/channel/mo 3-channel minimum $75.00/mo min |
Unlimited inbound calls at a flat monthly rate per simultaneous channel. All DIDs on your account share the same channel pool — no per-minute charges on inbound calls covered by the pool. How it works: One DID on your account is designated as the vPRI route. Inbound calls across all your DIDs draw from your purchased channel pool. If all channels are in use, additional callers receive a busy signal. Minimum: 3 channels required ($75.00/month). Additional channels at $25.00/channel/month. Setup fee: $9.99 (waived on term agreements). Outbound calls are still billed at standard per-minute rates — vPRI covers inbound only. When does it make sense? At $0.009/min inbound cost, a channel running ~46 hours/month of inbound calls breaks even vs per-minute billing. Best for call centers, receptionists, and any business with consistently high inbound volume. Note: Provisioning requires extra lead time beyond standard DIDs. Contact us to get started. |
| International & Toll-Free DID Numbers | ||
| International Local DID Numbers | Varies by country |
Establish a local presence in countries where your clients or offices are located. Instead of paying high international long-distance rates, give your international contacts a local number they can call at local rates — you answer it in the US from your existing setup. Example use cases:
|
| International Toll-Free DID Numbers | Varies by country |
Give international customers a free way to call you from their country. International toll-free numbers allow callers in that country to reach you at no cost to them — ideal for customer service lines serving international markets. Number selection is not available — numbers are assigned by country. Availability varies. Contact us for country availability, monthly fees, and inbound per-minute rates. |
| Caller ID Name Update (Outbound) | Free | |
| Directory Assistance (411) | $1.99/call | |
| Directory Listing | $10.00/DID/mo | |
| Item | Rate |
|---|---|
| MS Teams Direct Routing — MRC | $5.00/license/mo |
| MS Teams Direct Routing — Setup | $5.00/site |
| MS Teams Messaging Connector — MRC | $2.50/license/mo |
| MS Teams Messaging Connector — Setup | $5.00/site |
Setup fee is per site/account. Contact us for multi-site quotes.
All rates include applicable markup. Prices subject to change. Contact us to confirm current rates before ordering.
Search by country or destination name. The dial prefix is shown in the results.
Try Alaska, Hawaii, United Kingdom, Mexico, etc.
Calls to Alaska and Hawaii are not included in bundled package minutes.
Toll-free inbound: $0.032/min • Toll-free outbound from TF DID: $0.032/min • Calling TF from local DID: Free
Rates shown are per-minute USD for the selected package. Billing increment shown in seconds.
Common setup topics and troubleshooting. Need direct help? Contact us or call 1-833-493-4832 (1-833-4ZEGTEC).
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📧 Contact Us 📞 1-833-493-4832 (1-833-4ZEGTEC)Can't find your answer? Contact us or call 1-833-493-4832 (1-833-4ZEGTEC).
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